Leadership and Team Workshops

Building Better Teams

This is a team workshop designed for teams that want to take their performance and collaboration to a new level. It is based on a book, The Five Dysfunctions of a Team, written by Patrick Lencioni, where he explores the common pitfalls that hinder effective teamwork within organizations. You will learn about the characteristics of every dysfunction in order to overcome it and work better as a team!

The five dysfunctions are:

  1. Absence of trust.

  2. Fear of conflict.

  3. Lack of commitment.

  4. Avoidance of team accountability.

  5. Inattention to team objectives.

This session will help you

  • Set clear guidelines and expectations for employee behaviour.

  • Encourage employees to communicate their concerns in a constructive manner.

  • Create an environment of trust and respect, where employee opinions are considered and valued.

  • Facilitate mediation or negotiation sessions with all involved parties.

  • Establish problem-solving techniques that can be used to resolve conflicts.

  • Encourage employee collaboration in order to foster a sense of teamwork and responsibility.

  • Implement employee recognition programs to reward good behaviour and discourage negative behaviour.

  • Provide employee training on effective communication techniques and conflict resolution strategies.

 

New Leaders

The journey from an accomplished individual contributor to an effective leader is a difficult one which demands a distinct set of competencies and skills.

New leaders are often chosen from among the highest performing employees, but even these individuals can struggle in their new roles without the right support and tools.

Our coaching and leadership development programs set new leaders up for success by cultivating the necessary foundational skills to thrive at a leadership level

This session will help you

  • Develop confidence and increase your confidence and self-awareness, enabling effective decision-making and delegation.

  • Build stronger teams and develop your communication and relationship-building skills, fostering a culture of teamwork and productivity.

  • Boost resilience and help you adapt to change and unexpected challenges by increasing their resilience and success in the face of adversity.

 

Conflict Management

Managing and resolving workplace conflict is a key skill that all effective leaders must master. Having the tactics for finding solutions to those common daily occurrences of disagreement, tension and the dreaded emotional outburst will make you more confident (and effective) in your role.

This session will help you

  • Identify different approaches to conflict in terms of interests, needs, rights, or power, and how to respond to each

  • Implement effective prevention, resolution, and mediation tactics for when conflict arises

  • Understand how skills like communication, empathy and active listening contribute to effective conflict prevention and resolution

  • The Conflict Management Workshop is a transformative program designed to empower individuals with the skills and strategies necessary to navigate differences in opinion and transform conflicts into positive outcomes.

 

Workplace Coaching & Mentoring

Create future leaders through guidance and a clear vision.

In today’s busy and ever changing environment, having sound coaching and mentoring skills is increasingly important for managers and team leaders. Workplace coaching and mentoring enhances the performance of an individual or group through guidance and a clear vision.

This engaging workshop is designed to give participants the tools to coach and mentor. They will learn proven strategies to develop employees and teams with confidence to increase workplace performance and results.

This session will help you

  • Set up a coaching and mentoring session for success

  • Apply the GROW model to structure your sessions for clear outcomes

  • Understand how to use solution-focused questions and reframing to facilitate change

  • Ability to assist individuals to turn stumbling blocks into stepping stones

  • Develop strategies to encourage and support accountability to improve performance

 

Customer Service Excellence

Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.

Customers are the most important person in any business; they are the lifeblood of the business. In fact the customer is the end goal of business, since it is the customer who pays for supply and creates demand. Meeting the wants, needs and expectations of the customer is the overriding purpose of the work of every employee in every organisation.

This session will help you

  • Understand why exceptional customer service matters

  • Implement ways to bring exceptional service to life

  • Develop skills to build rapport, communicate well and listen to your customers

  • Learn why customers complain and how you can turn them into advocates