Leading: Creating environments that achieve a shared vision.
Managing: Establishing, monitoring, and controlling processes and procedures
Training/Teaching: Transferring information from a knowledgeable party to a less knowledgeable party
Mentoring: Providing advice and perspective from experience
Consulting: Making recommendations based on expertise
Counselling/Therapy: Helping an individual reframe the past in order to improve the future
Coaching: Developing a person through the process of rapport, assessment, feedback, planning, implementation, and evaluation
Rapport – Build the relationship and trust
Assessment – Use conversation, observation, assessments, questioning
Feedback – Specific points for people to understand
Planning – Make a success plan
Implementation – Work the plan
Evaluation – How did we do?
From Kampa-Kokesch and Anderson (2001)